Smith.ai vs Upfirst

Smith.ai and Upfirst both charge per call, so call length doesn't change the bill. Upfirst's plans include more calls for the money and put booking, live transfer, Spanish and caller texting on every plan. Smith.ai has a free 25-call plan and can hand calls to human receptionists for an extra per-call fee.

Cost at the same call volume

Cheapest plan at each volume, with 3-minute average calls and monthly billing. Try your own numbers.

Calls a monthSmith.aiUpfirst
100 calls/mo$212.50/moPro$69.95/moPremium
300 calls/mo$500/moEnterprise$159.95/moPro
1,000 calls/mo$2,019/moEnterprise$579/moScale

Side by side

Yes means at least one plan includes it. Each pricing page shows which plan.
Smith.aiUpfirst
Starting price$0/mo$24.95/mo
Pricing modelPer callPer call
Cost at 300 calls/mo$500/mo (Enterprise)$159.95/mo (Pro)
Appointment bookingYesYes
Live transfer to youNoYes
Human receptionist backupNoNo
SpanishYesYes
SMS follow-upNoYes
HIPAA (signs a BAA)NoNo
Free trialNone stated14 days
Demo lineNone published(833) 564-4778
Best forBusinesses that want per-call pricing, a free starter plan, and the option of human backup.Businesses with long calls that want per-call pricing and every feature on every plan.
Pros
  • Free plan with 25 calls a month
  • Per-call pricing, so call length doesn't change the bill
  • English and Spanish call handling
  • Booking, live transfer, Spanish and caller texting on every plan
  • Spam, robocalls and calls under 15 seconds don't count
  • 14-day free trial with no card required
Cons
  • Overage of $2.17 to $3.00 per call adds up at higher volumes
  • Human escalation costs extra per call
  • Live transfer to your own phone isn't stated on the pricing page
  • The $24.95 plan covers only 30 calls
  • HIPAA BAAs only on the custom plan
Visit Smith.aiVisit Upfirst

Fine print

Smith.ai

  • Spam calls: Calls from known spam numbers are filtered out, and you can remove up to 10% of calls a month as spam.
  • Call counting: Every answered call counts toward your quota.
  • Promotions: A 6-month plan is available at lower rates; details require talking to sales.
  • Cancellation needs 30 days' notice.

Upfirst

  • Spam calls: Spam and robocalls don't count against your plan.
  • Call counting: Calls under 15 seconds don't count.
  • Promotions: Not disclosed.

Which one to choose

Choose Smith.ai if…

You get only a handful of calls and want a free plan, or you want human receptionists available behind the AI.

Visit Smith.ai

Choose Upfirst if…

You want the lower per-call price at a few hundred calls a month, live transfer to your own phone, and a free trial without a card.

Visit Upfirst

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